Service Scope

Last Updated: February 5, 2026

Overview

This document outlines the typical scope of our web design and IT support services. All projects and engagements are unique, and the specific scope of work will be defined in your individual service agreement or proposal. Please review this document along with your project proposal for complete details.

Web Design & Development Services

What's Included

• Discovery & Strategy: Initial consultation to understand your business, target audience, and goals
• Design Mockups: Visual designs for your approval before development begins
• Responsive Development: Websites that work on desktop, tablet, and mobile devices
• Content Integration: Incorporation of text, images, and media you provide
• SEO Optimization: Basic on-page SEO including meta tags, headers, and site structure
• Navigation: Intuitive, logical site navigation and information architecture
• Contact Forms: Functional contact forms with email delivery
• Site Speed Optimization: Image optimization and performance improvements
• Browser Compatibility: Testing across major browsers (Chrome, Firefox, Safari, Edge)
• Accessibility: WCAG 2.1 Level AA accessibility standards compliance
• SSL Security: HTTPS security certificate for encrypted connections
• Backups: Regular automated backups of your website
• Initial Launch Support: Deployment and initial testing

What's Not Included (Unless Specified)

• Advanced Functionality: Complex custom features (e-commerce, membership systems, APIs) - these are quoted separately
• Photography/Videography: Professional content creation - we work with what you provide
• Copywriting/Content Creation: Writing website copy - we help structure, you provide content
• Search Engine Ranking Guarantee: We optimize your site for search, but cannot guarantee specific rankings
• Ongoing Maintenance: Post-launch updates and changes (available as monthly retainer)
• Domain Registration/Renewal: You handle or we assist for additional fee
• Third-Party Integrations: Beyond standard plugins (Stripe, Mailchimp, etc.), custom integrations quoted separately
• Legal Content Review: We cannot provide legal advice on your terms, privacy policy, etc.

Design Revisions

• During Development: Unlimited revisions to meet your approval before project completion
• After Launch: Additional revisions billed at hourly rate ($75-$125/hour depending on complexity)
• Major Redesigns: Complete redesigns or strategic changes are treated as new projects
• Content Changes: Minor content updates included; major rewrites may be billed separately

Hosting & Maintenance

• Included: Website hosting with 99% uptime guarantee (during business hours Mon-Fri)
• Included: Monthly security updates and patches
• Included: Daily automated backups
• Optional: Monthly maintenance retainer for content updates, feature additions, and ongoing support
• Not Included: 24/7 emergency support (available for additional fee)

Website Technologies

We build websites using modern, industry-standard technologies:

• CMS Options: WordPress, custom HTML/CSS, or platform of your choice
• Compatibility: Compatible with standard hosting providers
• Scalability: Sites can be expanded with additional features as needed
• Code Ownership: Upon full payment, custom code is your property
• Template Usage: We may use third-party themes/templates (governed by their licenses)

IT Support & Consulting Services

What's Included

• Technical Support: Help with hardware, software, and network issues
• Remote Assistance: Remote screen sharing and control for troubleshooting
• System Administration: User account management, software installation, and configuration
• Data Backup: Setup and monitoring of backup systems (client verification required)
• Security Assessments: Review of current security practices and recommendations
• Software Management: Installation, updates, and patch management
• Network Troubleshooting: Diagnosis and resolution of connectivity issues
• Email Support: Assistance setting up and troubleshooting email systems
• Documentation: Creation of IT documentation and procedures
• User Training: Basic training on software and best practices

What's Not Included (Unless Specified)

• 24/7 Emergency Support: Available for additional fee; standard support is business hours
• Hardware Replacement/Repairs: We can source parts; you're responsible for cost
• Data Recovery: Advanced data recovery requires specialized services (quoted separately)
• Legal/Regulated Data Handling: We cannot provide HIPAA, FERPA, or other regulated compliance services unless specifically trained
• Long-Distance Travel: On-site support may include travel fees if not local
• Legacy System Support: Very old systems may not be supported; replacement recommended

Support Options

• Time & Materials: Pay per hour for support as needed ($75-$125/hour)
• Monthly Retainer: Fixed monthly fee for ongoing support (typically 8-16 hours/month)
• Project-Based: Fixed fee for specific IT projects (setup, migration, etc.)
• Response Times: Business hours (Mon-Fri, 9am-5pm CST) standard; faster response available for premium support

Data Security & Confidentiality

• Access: As an IT support provider, we have access to sensitive systems and data
• Confidentiality: We strictly maintain confidentiality of client information
• Data Handling: We follow industry best practices for secure data handling
• Incident Response: If we discover a security breach, we will notify you immediately
• Backup Responsibility: While we ensure backups occur, you are responsible for backup testing and restoration

System Requirements

• Compatible Systems: Windows, Mac, Linux servers
• Remote Access Tools: We use standard secure remote support software
• Network Requirements: Internet connectivity required for remote support
• Unsupported Systems: Very old or specialized systems may be outside our scope

Custom Development & Integration

The services above cover standard IT support. Custom work such as:

• Custom software development
• Complex system integration
• Specialized security solutions
• Custom reporting systems

...are quoted as separate projects with their own scope of work.

Project Timeline & Deliverables

Typical Web Design Project Timeline

• Discovery & Planning: 1-2 weeks
• Design & Approval: 2-3 weeks (depending on revisions)
• Development: 3-4 weeks
• Testing & Launch: 1-2 weeks
• Total Average: 8-12 weeks (varies by complexity)

Communication & Meetings

• Kickoff Meeting: Initial planning and requirements gathering
• Design Approval Session: Review of mockups and feedback
• Development Updates: Regular progress updates (weekly or as requested)
• Launch Review: Final testing and go-live meeting
• Additional Meetings: Available by request; time-intensive meetings may have additional fees

Project Success Factors

Your Responsibilities

Your project's success depends on your involvement:

• Providing timely feedback on designs and deliverables
• Supplying content (text, images, videos) on schedule
• Responding to questions and requests promptly
• Providing necessary information and access
• Maintaining regular communication
• Making decisions about design and functionality in a timely manner

Project Scope Changes

• Mid-Project Changes: Small changes can be accommodated; major changes require quote amendments
• Feature Additions: New features discovered during development are quoted separately
• Change Order Process: Any scope changes must be documented in writing with impact on timeline and cost

Post-Launch Support

Included After Launch

• 30-day bug fix period (critical issues only)
• Basic troubleshooting support
• Minor content corrections

Available (Additional Fee)

• Monthly maintenance and updates
• Content management training
• Performance optimization
• Security hardening
• Analytics review and recommendations
• Feature additions and enhancements

Questions About Scope?

If anything in this Service Scope document is unclear or if you have questions about whether a specific task is included in your project, please don't hesitate to ask:

• Email: cwarstler@warstlerdigital.com
• Phone: 620-778-5786
• Contact Form: Use our contact page

Your individual project agreement will specify the exact scope of work for your engagement. Please refer to your proposal for specific details about your project.